Returns & Refunds

Returned items must conform to our returns policy:

     >Your returned item must arrive at at JaysShops location no later than 14 days from the date the order was delivered.

     >Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method

     >We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging

     >Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box

     >If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded

     >We recommend that you return items in their original packaging to ensure the necessary protection when in transit

     >Returned items will be refunded excluding the cost of shipping when using our returns services

     >Customers are responsible for return shipping charges. If there was a mistake on the part of JaysShops, or in the case that an item was faulty or damaged, JaysShops will be reimbursed for return shipping charges.

     >Please note that we do not accept liability for shipping loss or damage of returned goods.

To return merchandise ,email us at

Returns & Refunds For Customized Items

Due to the nature of personalized and monogrammed items, returns, changes or cancellations are at the discretion of JaysShops and the relevant Partner Shop. In exercising this discretion, JaysShops and the relevant Partner Shop will have regard to the level of customization and personalization and also reserves the right to offer a store credit for the relevant Partner Shop rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights.


If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.


Once the boutique has received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.